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THICKROOT™

Our commitment

The 90-Day Promise

We build THICKROOT for one job: fuller, stronger-looking roots over a full growth cycle. Use it exactly as directed for 90 days. If you complete the protocol and genuinely see no improvement, we’ll make it right with a refund of your product price. Here is exactly how it works — please read this before you buy if the promise matters to you.

Who qualifies

All of the following must be true:

  • You bought directly from this website. Purchases from marketplaces or resellers are not covered.
  • You are a first-time claimant. One promise claim per person, household, payment method and shipping address — lifetime.
  • You bought a 90-Day Kit (one full cycle). A single bottle does not contain a full 90-day supply and is not eligible.
  • You completed the full protocol: applied THICKROOT daily for at least 90 consecutive days. You will have used most of the product — that is expected and required.
  • You documented it: clear, comparable before-and-after photos of the same area of your scalp, taken on day 1 and around day 90, plus your order number.

How to claim

  1. Email support@thickroot.com within 14 days after your 90th day, with your order number, your before-and-after photos, and one or two sentences on how you used it.
  2. We review your claim within 5 business days. If it qualifies, we send you a return address. You return the used bottle(s) — return shipping is paid by you.
  3. Once we receive the bottle(s), we refund your product price to your original payment method. Original and return shipping are not refunded.

The fine print

  • Claims outside the 90-day-plus-14-day window, or without complete and comparable photos and an order number, cannot be honored.
  • Photos must be authentic and reasonably comparable. We may decline incomplete, altered or inconsistent claims.
  • The promise does not cover misuse, or a reaction to the product (always patch-test first), or results outside of consistent daily use.
  • This is a voluntary promise from THICKROOT. It is offered in addition to, and does not limit, any rights you may have under applicable law or our standard return policy.
  • We may update these terms. The version published at the time of your purchase is the one that applies to your order.

Results vary from person to person and with consistency and hair type. THICKROOT is a cosmetic product, not a medicine, and makes no medical claims.

Start the 90-day protocol